Returns & Exchanges
Warner Music Australasia is committed to providing high-quality music and merchandise; if your item is faulty, damaged, or incorrect, you can return it within 30 days of receipt. Please note that change-of-mind returns are generally not accepted for opened media products due to the nature of the goods.
Contact Support
Email our customer service team with your order number and a clear description or photo of the issue to initiate your return request.
Receive Authorization
Once your request is reviewed, we will provide you with a Return Authorization number and the specific return shipping address for our warehouse.
Pack and Ship
Securely package your items in their original packaging and include your authorization details before sending them back via a trackable postal service.
Processing and Refund
After our team inspects the returned goods, we will process your refund to the original payment method or arrange for a replacement to be sent.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing